Terms & Conditions

Introduction

Welcome to MALUX AI. These Terms and Conditions (“Terms”) govern your access to and use of our website and AI-powered services. By using our services, you agree to comply with these Terms. If you do not agree, please do not use our services.

Use of the Service

MALUX AI provides AI-powered call-handling solutions for restaurants, including reservations, order processing, and customer inquiries. Our services are intended for business use only. You agree to use them in compliance with all applicable laws and regulations. Misuse, including fraudulent activity or unauthorized access, is strictly prohibited.

Account & Business Information

To access certain features, you may be required to provide business and contact details. You agree to provide accurate and up-to-date information. We are not responsible for any issues resulting from incorrect or outdated details. You are responsible for maintaining the security of your account credentials.

Service Availability & Changes

We aim to provide uninterrupted service, but we do not guarantee that our platform will always be available or error-free. We may update, modify, or discontinue certain features at any time without prior notice. We are not liable for any disruptions, loss of data, or business impact caused by temporary service unavailability.

Payments & Billing

Certain features of MALUX AI require payment. Pricing is based on the selected service plan, and all payments must be made on time to avoid service interruptions. We reserve the right to update pricing or billing terms with notice. Failure to pay may result in suspension or termination of services.

Data Privacy & Security

By using our services, you acknowledge that we collect and process certain data as outlined in our Privacy Policy. We take security seriously and implement industry-standard protections, but we cannot guarantee absolute security. You are responsible for ensuring your own compliance with data protection laws applicable to your business.

Limitation of Liability

MALUX AI is provided on an “as-is” and “as-available” basis. We are not responsible for any direct, indirect, or incidental damages resulting from the use or inability to use our services, including but not limited to missed reservations, order errors, or service outages. Your use of our AI service is at your own risk.

Termination

We reserve the right to suspend or terminate your access to our services if you violate these Terms or engage in fraudulent, abusive, or harmful behavior. You may also terminate your use of our services at any time by contacting us.

Contact Us

If you have any questions or concerns about our terms & conditions, you can contact us at contact@malux.ai.